Monday, April 2, 2012

Single device causes campus-wide Internet outage (UPDATED)

By Daniel Drake, Online Editor; Nick Neely, News Reporter

Most of the Pacific Lutheran campus lost Internet connectivity April 4 from 10:30 a.m. to 7:15 p.m.

The problem occurred because a device in the University Center was improperly connected to the computer network, Director for Enterprise Systems David Allen said.

Allen declined to give specific details, saying the problem could easily be duplicated for malicious purposes. (UPDATE: He does not believe this incident was intentional.)

All campus buildings except for residence halls lost all wireless connectivity, and some PLU services were also unavailable through several wired connections.

To find the source of the problem, technicians shut off network access to one building after another, but chose not to check the University Center until 6:30 p.m.

“If we take that building offline, it completely disrupts everything, such as dining operations,” Allen said.

Once the device had been disconnected, the network was brought back online.